Refund Policy

  • We request that you thoroughly understand the specific rules for each product before placing an order. Once the product is purchased, any comments beyond the specified rules mentioned for the product will not be accepted.
  • After successfully placing an order, no refunds will be applicable. However, you can exchange the ordered product until it is confirmed.
  • If the ordered physical product is received in a damaged condition, a return will be applicable, provided that you have an unboxing video. If the product is out of stock, a refund will be issued; otherwise, it will be exchanged. 
  • Refunds through bKash, Nagad, Rocket Send Money, and bKash Merchant Gateway will require 1 business day. 
  • Refunds through the SSLcommerz Gateway will take 7 to 10 business days. 
  • If the customer is eligible for a refund, they must apply for the refund within 24 hours of placing the order. 
  • If the delivered product does not match the specified description or fails to be delivered within the stipulated time, a refund will be applicable. 
  • If any issues arise with a product after purchase, we will provide a full warranty, Insha’Allah. However, some products have a specific time limit for warranty. If this time limit is exceeded, we will not be able to provide a warranty. Additionally, if any rules provided at the time of delivery are violated, such as policy violations, no warranty will be provided even within the time limit. 
  • Sometimes, products become unavailable due to dealer issues. In such cases, further decisions will be made in consultation with the customer. 
  • If we fail to deliver the ordered product, the customer will be refunded the amount paid. 
  • In the case of a refund, if the refund is issued due to an issue on our part, we will bear the MFS fee/charge. Otherwise, the customer will have to bear the cost. 
  • No warranty will be applicable in cases of issues caused by customer error or device-related problems.

More About Our Policies

    1. Privacy Policy 
    2. শর্তাবলী